U.S. SHIPPING
Items ordered and paid for will ship within 1–2 business days, unless otherwise noted in the description of the product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
INTERNATIONAL SHIPPING
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
ORDER ISSUES
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade, using high quality ingredients, so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at support@freeskin.care. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
REFUNDS/EXCHANGES
If you’re not happy with our honey soothing cream, we will refund you immediately. We treat customer service very seriously. Our guarantee is complete customer satisfaction…or a refund immediately (no return needed). Please contact us within 60 days of purchase to ensure that we’ll be able to issue a refund.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at upport@freeskin.care at any time if you are unhappy with your order.
PAYMENT
We offer secure online ordering and accept Visa®, MasterCard®, American Express®, Discover®, PayPal®, Google Pay®, and Apple Pay®